FAQ

01
How long does shipping take?

Most orders ship within 24 hours and arrive in 3–7 business days, depending on your location. Tracking information is provided once your order ships.

02
What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.

03
Can I return a product if I’m not satisfied?

Yes, we offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by a receipt for a full refund.

04
Are your products dishwasher-safe?

Most kitchen tools and cookware are dishwasher-safe, but check individual product descriptions for specific care instructions.

05
Do you ship internationally?

Currently, we ship within the United States and Canada. International shipping options will be available soon.

06
How can I track my order?

Once shipped, you’ll receive an email with a tracking number and link to monitor your package’s delivery status.

07
Are there warranties on your products?

Many items come with manufacturer warranties (30 days to 1 year). Check product pages for specific warranty details.

08
Can I change or cancel my order after placing it?

Orders can be modified or canceled within 2 hours of placement by contacting our customer support team.

09
Do you offer price matching?

We strive to offer competitive prices. If you find an identical item cheaper elsewhere, contact us for a price match request.

10
How should I care for my stainless steel cookware?

Wash with mild soap, avoid abrasive cleaners, and dry thoroughly to prevent water spots. Season as needed for non-stick performance.

11
What if my product arrives damaged?

Notify us within 48 hours of delivery with photos of the damage, and we’ll arrange a replacement or refund at no cost.

12
Can I sign up for restock alerts?

Yes, select “Notify Me” on out-of-stock product pages to receive email alerts when items are back in stock.